2024 Awards
Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
Customer Support
User Friendly
Ease of Integration
"Their support chat is extremely helpful. A lot of the chat support employees will go the extra mile and send a zoom link immediately to help you troubleshoot."
"Rippling has exceeded my expectations. They take their customer's feedback seriously and many times work it into their future roadmap. They are very transparent with what is coming in the future to keep their customers informed and allow for future planning. Their customer service FAR surpasses that of other tools."
"UX, ease of adoption, integration with other HR tech stack, and payroll as a part of platform (eliminating need to buy a separate payroll solution)."
"The support has been amazing!"
"The UX/UI of the platform is very intuitive."
"Strong ability to connect tech and streamline other integrations (ex: Lever ATS)"
'Simple and very easy to use"
Customer CONS
Themes
Limited Support Options
Product Hiccups
Customization
"Rippling exclusively uses a support ticketing system. Depending on how that ticket is routed can lead to a delayed response. They don't enable you to be able to call support."
"The biggest issue we ran into was during implementation. They had promised the moon and the stars - that we would be totally hands-off and they would take care of everything. It turned out that we had to check everything and do a ton of data entry, re-checking items they did, etc. IT was very cumbersome work."
"There were some minor hiccups with some of the latest modules they rolled out."
"Many products are “in testing” and may not be ready for customers, but were pitched during our HRIS evaluation process."
"We were unable to customize employee profiles by removing fields."
"The Integration with our medical/dental/vision benefits provider was a major challenge in 2023."
Suggestions and Observations
Implementation Expectations. Ask detailed implementation questions during the evaluation process to ensure that you understand the requirements on your team for a successful implementation. This will align your expectations and Rippling's implementation process.
Support Expectations. Rippling does not provide live phone support for their customers. Their ticketing system and chat work well, but if you are expecting to call someone when you have an urgent issue you may be disappointed.
Think holistically About Your HR Tech. Rippling can deliver much of your HR Tech needs. During the evaluation process consider which solutions you want to come from Rippling and which should continue to come from other HR Tech systems via integration.
Vendor Partnership. Rippling values customer feedback in building its product roadmap. This can be an important consideration when selecting an HR Tech solution.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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