2024 Awards
Overview
Product Offering
GoCo is a modern, all-in-one HR solution with top-rated customer support that makes it easy to streamline your HR processes and data.
HRIS
- Recruiting
- Performance Mgmt
- Employee Surveys
- HR Compliance
- Benefits Admin
- Time Tracking
- Expense Reimbursement
- Payroll
Premium HR
- Onboarding
- Workflows
- AI Knowledge Base
- Magic Docs
- Reporting
Why Choose GoCo?
All-in-one HR - From onboarding and offboarding to benefits and payroll, GoCo has a full HR suite in a single, easy-to-use solution.
Modern HR - GoCo's modern design and automation tools enhance the employee journey and empower HR teams. Its user-friendly interface and intuitive design make it easy to navigate the platform and work efficiently.
Best-in-Class Customer Support - GoCo is recognized by HR Technology Advice as a 2024 Leader in Support and was named a 2024 Excellence in Customer Service Award Finalist for Organization of the Year by the Business Intelligence Group. Every GoCo customer is supported by a dedicated Customer Success Team to guide you every step of the way. You build a personal relationship with your dedicated team to provide you an outstanding customer relationship and experience.
Freedom of Choice in Payroll (Bring Your Own Payroll) - At GoCo, we encourage you to come as you are. If you love your payroll current system (or just can’t switch right now), we can work the payroll platform into the flow to keep data clean and systems connected.
Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
Customer Support
User Friendly
Product Flexibility
"My favorite aspects of GoCo are its incredible customer support and its customization and flexibility within the platform."
"I have never experienced such responsive and caring customer support!"
"GoCo has a very nimble team and a great partner."
"The GoCo solutions is very customizable AND they listen to their customers to add needed functionality quickly to the software."
"My issues are usually resolved within 24 hours."
Customer CONS
Themes
Feature Gaps
Integration
"The product continues to evolve and is in rapid development. There are some feature gaps, but they are quickly being filled."
"I would like to see more training options."
"Integration to some of our existing vendors was lacking."
"Waiting on new features....and then it will be perfect for our needs."
Suggestions and Observations
Great Choice for Small and Medium-Sized Businesses. My overall observation is that this is a great solution for small to medium-sized companies who are looking for a product with a great price point and a great partner.
Smaller = Better. GoCo is small enough that they focuses on personalized service. If you feel lost and abandoned by the huge HRMS vendors, consider GoCo as an alternative.
Vendor Partnership. GoCo actively listens to their customers. If you have suggestions or unmet needs, voice them. They will work with you to improve the product and strengthen the relationship.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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