Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
User Friendly
Comprehensive Offering
Employee Passion
"For the most part, UKG Pro can be customized to fit a company's unique demands."
"Suited well for manufacturing organizations, and able to accommodate the needs of diverse workforces."
"One Stop Shop Platform - They offer a full suite of HCM solutions so we can get everything from one vendor."
"Customer service and passion to ensure seamless transition."
"UKG Pro is very easy to use from an employee standpoint and the employees at UKG love their job and try their best to help you."
"I like the UKG Community of other users and some UKG resources."
Customer CONS
Themes
Product Limitations
Support
Custom Reporting
"The Talent and Performance modules were almost impossible to customize requiring service requests and delays.
"Some of the modules are all separate and do not communicate. This makes it difficult to build a dashboard and run more complex reports."
"Frustrating opening a support case to get resolution on simple requests."
"The time it takes to resolve tickets is annoying and they charge you for simple items."
Suggestions and Observations
Invest in an Implementation Project Manager. The UKG Pro implementation can be complex and requires a lot of input from your team. Designate an internal project manager to manage your resources and who is responsible for keeping the project on-track.
Reference Calls to Vet Support Experience. Utilize your reference calls to have a realistic understanding of UKG Pro support experience."
Company Culture. If company culture and improving your culture is important, UKG is the only HR Tech vendor that can help your organization evaluate its culture needs.
Ask Merger Questions. In 2020 UKG was formed in the merger of Kronos and Ultimate Software. Ask questions on how the products are integrated to make sure you can easily report on key performance indicators across their solutions.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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