2024 Awards
Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRIS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Product Review
Evaluating the HRIS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRIS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRIS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRIS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRIS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRIS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRIS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
Comprehensive Suite
User Friendly
Strong Support
"Paycor's product is robust and there is a lot to offer in regards to the types of services from payroll to LMS
to recruiting. It is a one-stop shop."
"Paycor provides a simple-to-use platform with many customizable features. Paycor places a strong
emphasis on client training, and dedicates many resources to building the knowledge of the clients."
"The customer support is top-notch. I can quickly get through to support teams and be walked through
any issues. Very simple with options to use Chat features, email, or call directly."
"Paycor performs monthly updates to improve functions across many areas. Self-service functions are fantastic. They make great training available to learn how to use Paycor."
"Paycor has allowed us to combine our recruiting, e-onboarding, benefits selection/management, time
management, payroll, analytics, performance management, training certifications, and so much more all into one platform. Previously, we had several that we had quite a few platforms that we had to use to get the job done... not anymore!"
"They stay on top of the latest trends with HR and payroll technology. They provide easy tutorials and guides to help you transition into the latest developments."
"It is ease of use and great service."
"Payroll is very straightforward and makes it easy to process."
"It is very user-friendly."
Customer CONS
Themes
Lack of Dedicated Support
Reporting Limitations
"Reporting is spread out in many areas such as recruiting, LMS, talent management, etc. No centralized reporting tool captures every area available and we have to combine excel files with v-lookup function."
"Not having a dedicated account representative. Also, as Paycor is becoming more SAAS-focused, quite often the initial response of "we will take care of this for you," turns into providing me with directions on how to do tasks myself with inconsistent clarity."
"I would prefer a dedicated support person, the wait time is never long and I usually get my questions answered quickly, but I prefer having one person to ask."
"I would appreciate having a dedicated customer service team, but we are not paying for that level, so it is not a fault of Paycor! :)"
"At times reporting can be a hassle, but Paycor continues to update and work to get the best product possible."
Suggestions and Observations
Paycor is the Best Fit for Simple to Moderately Complex Organizations. Only 5% of customers thought Paycor was a strong fit for very complex work environments.
Customer Service Upgrade. Paycor offers enhanced service options and is worth considering if having more personalized service is important to your organization.
Implementation Planning. Ask detailed questions regarding Paycor's implementation process.
Invest time in Paycor Training. Paycor has made robust training a focus. You have a lot of opportunities to become an expert in its solution by taking advantage of their training courses.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
Are you like 38% of CHROs who are unhappy with their existing HR Technology solutions?
We will create you a FREE shortlist of HR Tech solutions to better meet your needs.
