Paycom Reviews
Overall Rating
3.1 out of 5 stars — Based on 67 verified HRIS customer reviews of Paycom.
Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Paycor, Paycom, and Paylocity HRIS Comparison
Related Research
Paycom vs Paycor vs Paylocity: HRIS Comparison for Mid-Sized Businesses
- Which Pay is Best - Comparing Paycom, Paycor, and Paylocity
- Why Are Customers Leaving ADP, Paycom, and Paylocity?
- 2025 Culture Comparison: The Top HRIS Vendor Cultures
- 2025 HR VendorFit Analysis
- 7 Questions Your HRIS Sales Rep Doesn’t Want You to Ask
Paycom Customer Reviews & Ratings
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Recent Paycom Reviews
HR Generalist, Local Government,
501-1,000 Employees
Key Insights
Like Most: Employee Self Service is widely accepted and used.
Like Least: Constantly changing service reps, sold a module they knew by our setup we could not use, format makes no logical sense. They are constantly updating the system and the updates typically make processes take more steps and become more cumbersome. Any customizations reduce the functionality. Does not integrate with our finance software.
Sr Benefits Manager, Healthcare,
101-250 Employees
Key Insights
Like Most: We find Paycom to be easy to use for our employees. Payroll is the most useful for our business.
Like Least: The Leave of Management module does not support internal company leaves or state paid leaves. We had to stop using the module after they removed this capability.
HR Manager, Event Services,
101-250 Employees
Key Insights
Like Most: I've had nothing but great experiences with the Paycom team. Our original implementation was rough, but that was mostly from the person on our team who handled that having no business doing it. Their team has been super helpful with getting multi-state payroll, as well as benefit administration going.
Like Least: it's hard to get integrations if you don't have an in-house dev team
Paycom Pros & Cons
Paycom Customer Pros
Themes
All-In-One Solution
Helpful Employees
"Once we got the right customer service team, it got easier but we’re always at risk of them reassigning us again."
"Our sales rep has been helpful."
"Most of the Paycom team has been responsive and willing to help."
"All in one HCM/HRIS"
Paycom Customer Cons
Themes
Not Intuitive
Support
Implementation
"The implementation was completely botched & had to be 100% reimplemented."
"Customer service has been frustrating and slow to get answers we require."
"Experiencing a lot of support turnover. We went through 6 different specialist teams within 6 months."
"Too many clicks to do simple things, not as organized and neat as other systems. System makes things more complicated than it needs to be."
"Reports are challenging. Additionally, other vendors' systems don't integrate well."
Suggestions and Observations
Fully Understand the Implementation Process. Dedicate a resource to the implementation and make sure you know what is expected of you or the implementation could get complex and overwhelm your team.
Replicate the Reports You Need. During the sales process ask Paycom to show you their ability to create key reports you will need. Paycom's custom reports can be a challenge, so make sure it can provide you what you need.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
Are you like 38% of CHROs who are unhappy with their existing HR Technology solutions?
We will create you a FREE shortlist of HR Tech solutions to better meet your needs.