2024 Awards
Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
Customer Support
User Friendly
Helpful Employees
"I feel customer service goes above and beyond expectations. The ease of payroll alone was worth the switch to isolved. Not to mention the benefits open enrollment and employee portal. I love that employees have access to their benefits information."
"Customer support, they provide top tier support in a timely manner. Ease of payroll processing Benefit management including open enrollment, EDI feeds & integrations."
"The customer service is outstanding and the products are VERY user-friendly."
"Customer support goes above and beyond and have always resolved any questions or challenges we are having. It is very user friendly and very robust."
"I really like that isolved is constantly changing and evolving with the requests and needs from their customers."
"I like the hands-on approach I have with the system. I can use their isolved University for step-by-step guides to processes and figure out the best solution for my organization."
"What I like most about my experience with isolved is the people. The people who work for isolved are always there to help you and answer your questions. They go out of their way to make sure you have everything that you need and that you are well informed."
Customer CONS
Themes
Product Updates
Support Limitations
Custom Reporting
"System updates/releases don't seem to be tested thoroughly. Sometimes there is a release and something else stops working or they announce an update, we prepare for it, then the update is postponed."
"There are some features that it seems the customer service reps are not knowledgeable on and there are times when we have to find the solution ourselves with the knowledge of the system we have."
"It has taken time to master the custom report writer. I haven't found it to be intuitive."
"Anything that is not a "quick fix" takes a very long time to resolve resulting in months of follow-up. Ex: I have been trying to resolve an issue I initially reported in July regarding a Supervisor not having access to a feature. This needed to be raised to Tier 2 and from there, it gets lost as I have no way of knowing who it was assigned to and can only follow up with my rep on Tier 1, who says she will follow up then does not respond until I ask for an update and the cycle begins again."
Suggestions and Observations
Encourage Managers to Reinforce Employee Adoption. isolved is easy to use and is quickly adopted by employees. We reminded managers to encourage employees to use isolved for employee self-service and overnight we saw a dramatic drop in HR/payroll questions.
Know Your Business. isolved does a very good job, but no one is going to know your business better than you do. Pay attention to details especially where payroll is concerned to capture errors that isolved may have missed.
Designate an isolved Expert. We utilize isolved for multiple aspects of HR; payroll, benefits, ATS, onboarding, timekeeping, etc. We appointed one person to be our "product expert" and have them stay up-to-date with changes & updates. They are responsible for communicating to the rest of the HR team.
Get involved. They encourage and listen to customer suggestions. Invest your time to engage with isolved, share you ideas and business needs. You will find them to be responsive and open to your input.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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