Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRMS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Product Review
Evaluating the HRMS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the HRMS vendor's implementation.
Ease of Use and User Adoption
Evaluating the HRMS solution's ease of use and how widely accepted and adopted by end users.
Reporting
Evaluating the HRMS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the HRMS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the HRMS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the HRMS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
User Friendly
Strong Payroll
Comprehensive Offering
"ADP Software is user friendly, offering solutions without being overly complicated"
"They provide a broad offering or products and services that can cover all your HR needs from TA to L&D to Performance management"
"A gold standard for payroll processing vendors"
"ADP Workforce Now is a great tool and once implemented, makes HR Life much easier."
"Perfect for basic payroll needs"
Customer CONS
Themes
Implementation
Support
Execution
"Having to repeatedly call for assistance and sometimes it is WRONG - their own employee missed a step in our OE roll-out that delayed the launch 8 hours."
"Implementation was a nightmare. They severely underestimated how much training our staff would need,
even though we clearly emphasized how technologically challenged our workforce was. Once implementation was complete, our support was very frustrating."
"Implementation- we ultimately had to cancel the agreement and went with UKG instead. I’ve used ADP in the past and the product works well but they were disastrous at executing and doing what they promised to deliver."
"There are often multiple ways to do something, but only one of them is the correct way. This causes for issues within the system at times. When you call for assistance, it is very dependent on who you get as a representative if they will guide you to the true
right way."
"Poor customer service, poor programming, did not keep its promises to solve issues."
"Not mobile friendly"
"Customer service for our HR side is AWFUL. Implementation of new benefits providers has been a mess. The payroll team has a decent reputation."
Suggestions and Observations
Understand Your Integration Needs Upfront. ADP is notorious for taking forever to provide help on integrations whether you are trying to port in or out of it. Most collaborations have very limited APIs so you are very dependent on the ADP team to make changes - which can take time and be more costly.
Be Careful That ADP WFN May Be More Than You Need. Our company size was small to mid-sized, and the system was much bigger than we needed.
Strong Payroll Solution. Buy ADP for payroll and invest in a different HRIS.
Reference Calls to Vet Support Experience. Utilize your reference calls to have a realistic understanding of ADP support experience.
Invest in an Implementation Project Manager. If your HR team is going to be responsible for managing the implementation in addition to their day to day, a lot will end up on the back-burner.
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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