Complexity Fit
Customer evaluation of the organizational complexity which is the best fit for this HRIS solution.
Very Complex
Complex
Average Complexity
Simple Requirements
Product Review
Evaluating the ATS solution's success in meeting the organization's feature/functionality expectations.
Implementation Experience
Evaluating the organization's experience with the ATS vendor's implementation.
Ease of Use and User Adoption
Evaluating the ATS solution's ease of use and how widely accepted and adopted by Recruiters and Candidates
Reporting
Evaluating the ATS solutions reporting capabilities and the ability for customers to create their own custom reports.
Support
Evaluating the ATS vendor's ability to meet support inquiries fully and in a timely manner.
Integration
Evaluating the ATS vendor's ability to integrate with all necessary systems and ease of maintaining integrations.
Vendor Engagement
Evaluating the ATS vendor's employee-customer engagement and enthusiasm to support customer needs.
Customer PROS
Themes
Configurability
Intuitive
Integration
"It is easily customizable to adjust for process changes."
"Easy and intuitive to configure and update configurations, documentation & support is extremely detailed and easy to follow, release notes cadence support documentation and training are by far the best I’ve experienced, support is quick and extremely knowledgeable"
"Greenhouse has been an excellent partner for our Hiring Needs, we are able to build customized hiring processes based on location, have integrations with our HR tech stack, and it is easy to use. Greenhouse support has been able to quickly help with any issues that may arise."
"Core workflows are easy to setup and expand. Notifications are straightforward which helps candidates and hiring managers track progress."
"The ability to customize it to fit our needs, and its easy of integration with other systems. This provides us the tools we need, and the source of truth we require from an ATS."
"The ability to build out templates for the different job types we hire for and to build out a specific and consistent interview plan for each of those job types. This provided for consistency in our hiring process across multiple regions. It also provided hiring teams with guidelines on what to interview for in terms of experience and skills within each role."
Customer CONS
Themes
Permission Management
Reporting
"Permission management is currently hard to maintain."
"Certain data fields (contract vs perm vs temp) can get tricky. Reports aren't sophisticated - you have to stick with what they want to pull out for you and advanced capability."
"Cost and some frustrations with linkage to LinkedIn."
"It does require someone with a strong tech knowledge to be able to make custom changes in the backend."
Suggestions and Observations
"Consider how ready your ATS team and organization is for automation and process efficiency. If they are not mature enough this product can feel too advanced"
"If your looking for a fairly simple implementation experience and ATS simple to maintain then Greenhouse is worth considering."
*Why are HR Technology Advice Review Ratings Lower Than Other Websites?
HR Technology Advice reviews exhibit a balanced representation of customer experiences, encompassing both positive and negative feedback from verified users. The organic growth of these reviews ensures a genuine reflection of customer sentiments. Unlike some platforms that might selectively solicit more positive feedback, HR Technology Advice's approach captures a broader spectrum of opinions. Consequently, the ratings on this platform are more likely to mirror the diverse experiences of the average customer, offering a more authentic and comprehensive snapshot of the overall customer satisfaction.
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